The Challenge
Video visits failed on older devices, and booking on the web did not match what patients saw in the app. No-shows stayed high because reminders were inconsistent.
HealthTech
Telehealth Companion
Higher completed visits and fewer no-shows with one identity layer across web and apps.
IndustryHealthTechTypeVirtual care providerPlatformWeb + iOS + AndroidTimeline7 months
Client type
National telehealth startup
Services provided
Mobile development, web development, video stack integration, QA
Platform
Both
Our Approach
We introduced a canonical patient and visit model, hardened the media path for low-bandwidth cases, and unified notifications so the same schedule state appeared everywhere.
What We Built
- Shared auth and profile across web and native clients
- Resilient video visit flow with device capability checks
- Push + email reminder orchestration
- Post-visit care plans and offline-friendly summaries
Results
3
Platforms one codebase of truth
18%
More completed visits
22%
Fewer no-shows
Project Visuals
Liked this project? Let's work together.
Contact Us