The Challenge
Itineraries lived in email and PDFs. When suppliers changed times, companions and devices fell out of sync and support load spiked.
Travel
Travelers and companions always see the same live itinerary — no more stale PDFs.
Client type
B2C travel planning product
Services provided
Product design, web & mobile development, partner integrations
Platform
Both
Itineraries lived in email and PDFs. When suppliers changed times, companions and devices fell out of sync and support load spiked.
We modeled trips as a single timeline with webhooks from partners, share permissions for groups, and mobile-first offline snapshots for airport mode.
Live
Single trip timeline
Shared
Companion sync
−40%
Itinerary-related support tickets
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